Technical Customer Service   [Archived Catalog]
San Antonio College 2009-2010 Academic Catalog
   

POFT 1472 - Technical Customer Service


Prerequisites: POFT 1313, POFT 1371, and basic computer skills

General principles of customer service within a technical environment. Topics include internal/external customer relationships, time management, best practices, critical thinking, problem solving, verbal and non-verbal communications skills, and conflict resolution.

Semester Hours: (4- 4 -0)


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