POFT 1472 - Technical Customer Service

Prerequisites: POFT 1313, POFT 1371, and basic computer skills

General principles of customer service within a technical environment. Topics include internal/external customer relationships, time management, best practices, critical thinking, problem solving, verbal and non-verbal communications skills, and conflict resolution.

Semester Hours: (4 -4- 0)

Offered at:
NLC: No
NVC: No
PAC: No
SAC: Yes
SPC: No

Click here for course schedule information.

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