Technical Customer Service   [Archived Catalog]
San Antonio College Schedule/Catalog 2021-2022
   

POFT 1472 - Technical Customer Service


Prerequisites: POFT 1313 , POFT 1371 , and basic computer skills

General principles of customer service within a technical environment. Topics include internal/external customer relationships, time management, best practices, critical thinking, problem solving, verbal and non-verbal communications skills, and conflict resolution.

Semester Hours: (4 -4- 0)

Offered at:
NLC: No
NVC: No
PAC: No
SAC: Yes
SPC: No


Click here for course schedule information.