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Aug 07, 2026
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POFT 1472 - Technical Customer Service
Prerequisites: POFT 1313, POFT 1371, and basic computer skills General principles of customer service within a technical environment. Topics include internal/external customer relationships, time management, best practices, critical thinking, problem solving, verbal and non-verbal communications skills, and conflict resolution.
Semester Hours: (4 -4- 0)
CIP: 52.0501
Offered at: NLC: No NVC: No PAC: No SAC: Yes SPC: No Click here for course schedule information.
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