Alamo Colleges District

Alamo Colleges District

County school is located

Serving the Bexar County community through its programs and services that help students succeed in acquiring the knowledge and skills needed in today’s world. Today, five colleges fulfill this promise with a vast array of courses and 2-year degrees.
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Northeast Lakeview College

Northeast Lakeview College

Northeast Bexar County
Est. 2007

Serving more than 6,000 students from the ten Metrocom Communities and northeast San Antonio. Named “Best Institutional Facility” by Live Oak Economic Development.
Visit the NLC Website
Northwest Vista College

Northwest Vista College

Northwest San Antonio
Est. 1995

Creating opportunites for success by offering quality academic, technical and life-long learning experiences to its diverse communities in a collaborative, student-centered, data-informed and shared leadership environment.
Visit the NVC Website
Palo Alto College

Palo Alto College

South San Antonio
Est. 1985

Top 10 finalist for the 2019 Aspen Prize for Community College Excellence, the nation’s signature recognition of high achievement and performance in America’s community colleges.
Visit the PAC Website
St. Philip’s College

St. Philip’s College

East and Southwest
San Antonio
Est. 1898

A comprehensive public community college whose mission is to empower our diverse student population through educational achievement and career readiness.
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San Antonio College

San Antonio College

Midtown
Est. 1925

San Antonio College is named in the top 150 community colleges in the nation by Aspen Institute, and is ranked among the Top 10 colleges for Hispanics by Hispanic Outlook Magazine.
Visit the SAC website

San Antonio College

Dec 18, 2024

HELP

San Antonio College Schedule/Catalog 2018-2019 [Archived Catalog]

Computer Desktop Support Technician, Level I Certificate

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This certificate is preparation for a job in help desk support providing direct, routine technical support, configuration, troubleshooting, problem resolution, and responding to inquiries through the Help Desk for computer systems, laptops, servers, printers, and network issues.

With this award, you may seek jobs such as:

Client Support Technician, Service Desk Analyst, Help Desk Specialist

Related Awards:

Computer Support Specialist, A.A.S.

Computer Support Specialist, Level I Certificate

CompTIA A+ and Network+, Occupational Skills Award

Total Credit Hours Required: 15

Semester I

ITSC 1305 - Introduction to PC Operating Systems
ITSC 1425 - Personal Computer Hardware
ITCC 1414 - CCNA 1: Introduction to Networks ***
or ITNW 1425 - Fundamentals of Networking Technologies ***

Semester II

ITSC 2439 - Personal Computer Help Desk Support

Milestone Course(s)

*** denotes Milestone course(s).
A milestone course is a course that is critical for success in this program.

Notes

Consider pre-requisites when sequencing courses.

CIP Code: 11.0201

Major Code: CDST

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