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      Nov 22, 2024
    		 
    San Antonio College Schedule/Catalog 2011-2012 
    		    
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    San Antonio College Schedule/Catalog 2011-2012 [Archived Catalog]

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    POFT 1472 - Technical Customer Service


    Prerequisites: POFT 1313, POFT 1371, and basic computer skills

    General principles of customer service within a technical environment. Topics include internal/external customer relationships, time management, best practices, critical thinking, problem solving, verbal and non-verbal communications skills, and conflict resolution.

    Semester Hours: (4-4-0)


    Click here for course schedule information.


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